Territory Service Manager – TVS Motor Company

Territory Service Manager – TVS Motor Company

Job Overview

TVS Motor Company is seeking a dedicated Territory Service Manager to oversee after-sales service operations within an assigned territory. The role focuses on enhancing customer satisfaction, improving dealer service performance, ensuring adherence to company service standards, and driving service business growth across the dealer network. The ideal candidate will possess strong technical expertise, customer-centric thinking, and experience in automotive service management.

Position Details

Job Title: Territory Service Manager

Company: TVS Motor Company

Location: India

Job Type: Full Time

Department: Service Operations

Industry: Automotive Manufacturing

Company Overview

TVS Motor Company is one of India’s leading automotive manufacturers, delivering innovative motorcycles, scooters, electric vehicles, and three-wheelers to customers across domestic and international markets. The company is committed to providing exceptional customer experiences through its strong dealer and service network.

Qualifications & Experience

• Bachelor’s Degree in Mechanical Engineering, Automobile Engineering, or a related field
• Relevant experience in automotive service operations, dealer management, or after-sales support
• Strong understanding of vehicle maintenance, repair processes, and workshop operations
• Knowledge of customer satisfaction metrics and service quality standards
• Experience working with dealer networks and channel partners
• Ability to analyze service performance and implement improvement initiatives
• Strong communication, leadership, and problem-solving skills
• Willingness to travel extensively within the assigned territory

Key Responsibilities

• Implement company service standards and policies across assigned dealerships
• Drive service business growth and improve workshop operational efficiency
• Enhance customer satisfaction and post-service feedback scores
• Conduct service process audits and recommend corrective actions
• Monitor dealer service performance and profitability
• Support dealers in resolving customer complaints within defined timelines
• Ensure availability and usage of genuine spare parts through approved channels
• Train dealer service teams on product knowledge, repair standards, tools, and customer handling
• Analyze service KPIs and prepare performance reports
• Coordinate with cross-functional teams to improve service quality and customer experience
• Monitor product quality concerns and support resolution activities
• Strengthen dealer capabilities through continuous improvement initiatives

Required Skills

• After-Sales Service Management
• Dealer Network Management
• Customer Relationship Management
• Service Operations
• Automotive Diagnostics
• Workshop Management
• Customer Satisfaction Improvement
• Technical Training
• Complaint Resolution
• Spare Parts Management
• Performance Monitoring
• Leadership and Team Development
• Problem Solving
• Communication Skills

Salary & Benefits

• Competitive salary package
• Performance-based incentives
• Medical and insurance benefits
• Provident Fund and statutory benefits
• Travel and field operation allowances
• Learning and development opportunities
• Career growth within a leading automotive company
• Employee wellness programs
• Exposure to large-scale service and dealer operations

How to Apply

Interested candidates who meet the eligibility requirements are encouraged to apply through the official TVS Motor Company recruitment process.

Applicants should submit an updated resume highlighting their experience in service operations, dealer management, customer satisfaction initiatives, and automotive after-sales support.